Game World Direct (Fraghost Ltd) uses Streamline merchant services and/or Paypal to process our online transactions.
We accept the following payment methods:
Cheque / Postal Order
Please make payable to ‘Fraghost Ltd’ and include your order reference number, address and contact details. We will ship your item once payment is received and cleared.
Credit Card / Debit Card
We accept all major credit and debit cards through Streamline merchant services and/or Paypal. You do not need an account to use this service. Streamline merchant services and/or Paypal are safe and secure and manage all your card details. Game World Direct (Fraghost Ltd) does not have access to your personal Credit/Debit Card information.
Goods will only be sent once payment has been received and billing & shipping address verified.
Shipping
Please allow up to 7 working days for your order to arrive after payment has cleared. Under normal circumstances your item will be dispatched within 72 hours.
Game World Direct (Fraghost Ltd) uses 3 main methods of shipping. All shipping rates are based on the total weight of the item including packaging. You have the option during check out to select which you prefer, they are:
Recorded Delivery
All deliveries are charged at Royal Mail standard recorded delivery plus a handling fee of 65 pence for packaging materials. When the item has being sent you will receive a confirmation email which will contain the recorded delivery tracking number. The parcel can be tracked at http://www.royalmail.com All parcels sent via this service are insured up to £30 with Royal Mail.
Special delivery
All deliveries are charged at Royal Mail standard special delivery plus a handling fee of 65 pence for packaging materials. When the item has being sent you will receive a confirmation email which will contain the special delivery tracking number. The parcel can be tracked at www.royalmail.com All parcels sent via this service are insured up to £500 with Royal Mail.
InterLink
All orders over 1 kilo in weight are automatically sent via Interlink Couriers, mainly games console and multiple large product purchases. When selecting a shipping method, the choices for goods over 1 kilo will still be royal mail recorded and special delivery, but the price will be capped at GWD's rate for Interlink parcel service. This will be around £8 max for any order. This can be tracked at http://www.interlinkexpress.com
Returns
To return a faulty item to Game World Direct Limited, please contact us on 08700 424603 (Mon-Fri 11am-7pm), we will then advise where and how to return back to us. Please indicate the item you are returning, the reason for your return and order number.
Once you have confirmation from us to return, simply return it back to us, include the invoice with your return, and wrap the package securely. (Usually the bubble envelope in that they arrive in can be used for the return) and please include a description of why the product is been returned.
IMPORTANT: PLEASE SEND USING A SIGN FOR SERVICE. We will replace a faulty product with the same item or refund back to your account or card etc. If the product is no longer available. Please note that our returns policy is only valid for 28 days from receipt of goods.
Please post returns to the following address:
Game World Direct.
Returns Dept
26 Beltony Drive
Crewe
Cheshire
CW1 4TX
Refunds
You may return any unopened item within 7 days of receiving it, for a full refund. We will refund your account once we have received and processed the item (please allow up to 14 days). Please note that we can only refund delivery costs if the return is a result of our error.
Exchanges
Unfortunately we cannot exchange products unless they are received faulty or the wrong item is received incorrectly.
Testing
We do test every single return, if a returned product is found not to be faulty by our independent test centre we will return the product with a postage charge not exceeding £2.00. We advise you to check the product on a second make and model of machine before returning. We cannot be responsible for incompatibilities caused by machines that have been modified to disable regional encoding.
Problems and Questions
If you have any problems with your order, please do not hesitate to contact us:
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